Privacy Policy
Effective Date: February 12, 2026
Magic Bite | Dharmanagar, Tripura
01 Introduction
Welcome to Magic Bite ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us via the WhatsApp numbers provided at the end of this document.
When you visit our website (powered by Odoo) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
This policy applies to all information collected through our website (Magic Bite), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services").
02 Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products, when participating in activities on the Services (such as placing an order for cakes), or otherwise contacting us.
A. Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:
- Name and Contact Data: We collect your first and last name, email address, postal address, phone number (WhatsApp number), and other similar contact data necessary for delivery.
- Delivery Instructions: Specific landmarks, time preferences, and instructions for delivery personnel.
- Credentials: If you create an account, we collect passwords and security information used for authentication and account access (Stored securely via Odoo's encryption).
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
This information is primarily needed to maintain the security and operation of our Services (provided by Odoo), and for our internal analytics and reporting purposes.
03 How We Use Your Information
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation.
- To fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our Services: We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions, and policies: For business purposes, legal reasons, and contractual reasons.
04 Payment Gateway & Financial Data
We use third-party payment gateways (such as UPI, PhonePe, Google Pay, Razorpay, or others) to process payments made via the website.
- No Storage of Cards: Magic Bite does not store or process your credit card, debit card, or net banking credentials. All financial transactions are handled directly by the Payment Gateway Provider over encrypted connections.
- Transaction Data: We only receive a confirmation of the transaction (Success/Failure) and a Transaction ID to link the payment to your order.
- Security: Our payment partners adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
05 Will Your Information be Shared?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract (e.g., sharing your address with a delivery partner).
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
06 Database Security (Powered by Odoo)
Our website and backend operations are powered by Odoo, a world-class ERP and e-commerce solution. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
- Encryption: Data transmission between your browser and our website is protected via SSL (Secure Socket Layer) encryption.
- Access Control: Access to personal data is strictly limited to authorized personnel (Magic Bite management) who need access to perform their job functions.
- Regular Audits: We regularly review our information collection, storage, and processing practices to prevent unauthorized access.
However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
07 WhatsApp Communication Policy
By providing your phone number to Magic Bite, you consent to receive communication regarding your order via WhatsApp.
- Order Updates: We may send automated or manual messages confirming your order, dispatch status, and delivery confirmation.
- Support: You may use our WhatsApp support line to ask questions, request customizations, or report issues.
- Opt-Out: If you wish to stop receiving marketing updates via WhatsApp, you can simply reply "STOP" to any of our messages, although we rarely send marketing spam.
08 Cookie Policy
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files that are placed on your computer or mobile device when you visit a website.
Types of Cookies We Use:
- Essential Cookies: These are necessary for the website to function (e.g., remembering items in your shopping cart). You cannot switch these off.
- Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functional Cookies: These enable the website to provide enhanced functionality and personalization (e.g., remembering your username).
09 How Long We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
10 Jurisdiction
These terms and this policy shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions, the Privacy Policy, or the services provided by Magic Bite shall be subject to the exclusive jurisdiction of the courts in Dharmanagar, Tripura.
11 Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
12 Contact Us
If you have questions or comments about this policy, or if you wish to exercise your rights regarding your personal data, you may contact us directly via WhatsApp.
Chat with Magic Bite Support
Click below to open WhatsApp directly
Physical Address:
Magic Bite, Dharmanagar
Tripura, India - 799250
Protected by Deep | Quicklink™ | Also Odoo
Privacy Policy
Effective Date: February 12, 2026
Magic Bite | Dharmanagar, Tripura
01 Introduction
Welcome to Magic Bite ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us via the WhatsApp numbers provided at the end of this document.
When you visit our website (powered by Odoo) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
This policy applies to all information collected through our website (Magic Bite), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the "Services").
02 Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products, when participating in activities on the Services (such as placing an order for cakes), or otherwise contacting us.
A. Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect can include the following:
- Name and Contact Data: We collect your first and last name, email address, postal address, phone number (WhatsApp number), and other similar contact data necessary for delivery.
- Delivery Instructions: Specific landmarks, time preferences, and instructions for delivery personnel.
- Credentials: If you create an account, we collect passwords and security information used for authentication and account access (Stored securely via Odoo's encryption).
B. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
This information is primarily needed to maintain the security and operation of our Services (provided by Odoo), and for our internal analytics and reporting purposes.
03 How We Use Your Information
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation.
- To fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To protect our Services: We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
- To enforce our terms, conditions, and policies: For business purposes, legal reasons, and contractual reasons.
04 Payment Gateway & Financial Data
We use third-party payment gateways (such as UPI, PhonePe, Google Pay, Razorpay, or others) to process payments made via the website.
- No Storage of Cards: Magic Bite does not store or process your credit card, debit card, or net banking credentials. All financial transactions are handled directly by the Payment Gateway Provider over encrypted connections.
- Transaction Data: We only receive a confirmation of the transaction (Success/Failure) and a Transaction ID to link the payment to your order.
- Security: Our payment partners adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.
05 Will Your Information be Shared?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share data based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract (e.g., sharing your address with a delivery partner).
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
06 Database Security (Powered by Odoo)
Our website and backend operations are powered by Odoo, a world-class ERP and e-commerce solution. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
- Encryption: Data transmission between your browser and our website is protected via SSL (Secure Socket Layer) encryption.
- Access Control: Access to personal data is strictly limited to authorized personnel (Magic Bite management) who need access to perform their job functions.
- Regular Audits: We regularly review our information collection, storage, and processing practices to prevent unauthorized access.
However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
07 WhatsApp Communication Policy
By providing your phone number to Magic Bite, you consent to receive communication regarding your order via WhatsApp.
- Order Updates: We may send automated or manual messages confirming your order, dispatch status, and delivery confirmation.
- Support: You may use our WhatsApp support line to ask questions, request customizations, or report issues.
- Opt-Out: If you wish to stop receiving marketing updates via WhatsApp, you can simply reply "STOP" to any of our messages, although we rarely send marketing spam.
08 Cookie Policy
We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files that are placed on your computer or mobile device when you visit a website.
Types of Cookies We Use:
- Essential Cookies: These are necessary for the website to function (e.g., remembering items in your shopping cart). You cannot switch these off.
- Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Functional Cookies: These enable the website to provide enhanced functionality and personalization (e.g., remembering your username).
09 How Long We Keep Your Information
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
10 Jurisdiction
These terms and this policy shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions, the Privacy Policy, or the services provided by Magic Bite shall be subject to the exclusive jurisdiction of the courts in Dharmanagar, Tripura.
11 Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
12 Contact Us
If you have questions or comments about this policy, or if you wish to exercise your rights regarding your personal data, you may contact us directly via WhatsApp.
Chat with Magic Bite Support
Click below to open WhatsApp directly
Physical Address:
Magic Bite, Dharmanagar
Tripura, India - 799250
Protected by Deep | Quicklink™ | Also Odoo